At Premium Sound Solutions, the proper operation of the IT environment is vital to the business. The company produces innovative sound systems for the automotive industry and for consumers. For its IT service, the company relies on Cheops' expertise, which increases end-user productivity, improves internal IT focus on key projects, and enhances customer service efficiency.
“With Cheops we can always count on an experienced support engineer who is familiar with our company," says Jan De Beule, Infrastructure Manager at PSS. “As a supplier of the automotive sector, we must be able to respond quickly. If something goes wrong in IT causing a delayed delivery, we risk considerable penalty clauses.
The permanent presence of a performant service desk clearly increases the productivity of PC users. “They always get an answer to their IT questions," explains Jan De Beule. “For our in-house IT service counting eight employees, this means great support. They can thus focus on more critical tasks such as programming, the implementation of new systems, and aligning IT with business processes."