Case study: Fast and reliable IT Service Desk for Lineas

Lineas is one the largest private rail freight operators in Europe, employing 1,900 people. For the restructuring of its internal IT Service Desk, Lineas called in Cheops. Now, Cheops employees run Lineas’ IT Service Desk. David Lettani, Head of the ICT Service Desk at Lineas, reflects on the establishment and development of this partnership.

David Lettani, Head of ICT Service Desk at Lineas: “Our collaboration with Cheops ensures that all our employees get fast and efficient help with their IT questions and problems. Cheops has carefully finetuned the way in which they manage the Service Desk to meet the needs of our organisation. That’s why this is the right solution for us”.

Lineas arranges the management and planning of freight transport missions daily, so it is very important that the IT works well. A few years ago, the restructuring and growth of the company put this priority high on the agenda.

The result: "more room" in the organisation

Outsourcing operational IT tasks often makes life easier for companies, who can then concentrate more on their core business. “For the IT department of Lineas, the extra resources and new processes have mainly ensured extra room”, thinks David Lettani. “Room that we use, for example, for new projects or strategic processes”.

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