Case study: Carglass
Carrosserie can digitise
faster with IT in the cloud

If you have a damaged vehicle, you want it repaired as soon as possible. Carglass® already offered this kind of efficient service for damage to vehicle glass, but for some time now it has also been taking care of damage to the bodywork through its acquisition of the CARe Carrosserie network, which has more than 350 employees and some twenty branches. Thanks to the scalability and flexibility of the Cheops Cloud, Carglass® Carrosserie was able to seamlessly integrate its IT environment within Carglass.

“Of course, we had to be sure that everything would work smoothly from day one,” says Piet Lievens, ICT & Project Manager at Carglass® Carrosserie. “That’s why we opted to transfer the central ERP system and other internal IT applications to the Cheops Cloud. The planning and migration went without a hitch thanks to the fantastic collaboration between our project manager, our developers in Romania and our contact persons at Cheops. No one noticed that suddenly we were working in a completely different environment, except that it was much faster and performed better. Cheops also manages our company network. This is a very deliberate strategic decision on our part, which offers many more opportunities for the future of our company.”

Focus on customer-oriented innovation

Piet Lievens: “In my wildest fantasies I see drones supplying spare parts. However, already today the latest technologies offer unprecedented possibilities. For example, we are specifically thinking about video calling for internal consultations about damage assessment. And we are already working on artificial intelligence for recognising damage in photos that the customers upload themselves. On this basis, they automatically receive a quotation for repairs. This service will probably become operational in the course of 2019. In addition, we are also working on RPA or robotic process automation, which lets you automate certain routine processes, such as the maintenance of your mailbox.”

Read the Carglass Carrosserie case study

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