If IT is not your core business, why should you manage it yourself? More and more companies – including medium-sized ones – are realising this and bringing in external experts for their IT management. What strategic benefits do they gain from such a managed service provider?
An IT environment is complex. Moreover, the challenges related to security, cloud and regulations such as the GDPR mean that monitoring everything properly is not simple. If something goes wrong here, the consequences can be disastrous – just think of the data loss, reputational damage, financial loss and fines. It is therefore not surprising that a growing number of companies are outsourcing the IT management to a managed service provider (MSP). This means that they also have the opportunity to focus on innovation and improving customer service.
Everything under control
By using a managed service provider, you as a company can count on your IT environment being operational at all times because your MSP is responsible for security patches, user management, configuration, backups and all kinds of other IT tasks that are ‘basic’ but essential for a highly secure IT environment that is always available. An external, professional partner that is bound by strict Service Level Agreements simply offers more guarantees than an overburdened internal employee.
Up-to-date knowledge and technology
With an MSP, not only do you have more certainty that all those important IT management tasks are happening at the right time, but you can also count on a large team that offers specialised and up-to-date IT knowledge in all areas as well as the latest management tools. The continuity is therefore guaranteed. It would be impossible for your own company to continually invest in IT specialists and technology in the same way that an MSP does. After all, the IT world never stands still and MSPs evolve systematically through technological investments and continuous training of their team members.
Stay ahead of the competition
Managed service providers are therefore worth their weight in gold to companies of all sizes: for smaller companies they provide an ideal and safer alternative to an internal IT manager. Companies that are somewhat larger, or at least have their own IT department, outsource the IT management to an MSP so that they can use their internal IT staff for more strategic tasks. In any case, outsourced IT management means that more attention is paid to the business. So for companies that want to stay ahead of their competition, the collaboration with an MSP can make the difference between winning and losing.