Wilms is a Belgian company founded in 1975 and based in Meerhout that offers innovative solutions for roller shutters, sun protection and ventilation. As ‘shade experts’, Wilms focuses on sustainable, high-quality products with a strong emphasis on innovation and digitalisation. Thanks to Cheops’ Managed Services, the company’s IT team can concentrate on further optimising all processes.
Cheops is an important sounding board for us. IT systems are not static, and we can always turn to them for advice on future developments.
- Yannick Philippaerts, Innovation Manager at Wilms
About Wilms
- Wilms has been developing and manufacturing high-quality, custom-made roller shutters, sun protection and ventilation systems since 1975.
- Both R&D and production take place entirely at the headquarters in Meerhout, with a strong focus on vertical integration.
- Wilms is an innovative company with sustainability in its DNA.
Challenges
- Continuously advancing digitalisation and automation to further improve the company’s core processes.
- The continuity and stability of IT systems were crucial, especially given the high degree of automation.
- The internal IT team had in-depth infrastructure and software knowledge but was looking for an IT service provider that would allow it to focus on strategic improvements without being held back by outdated technology.
Our solutions
- Managed Services by Cheops: Wilms engaged Cheops to proactively manage its IT environment, which freed up the internal IT department.
- Structured Communication: Clear agreements were established between Wilms and Cheops, based on a multi-level communication structure that included project leaders and management.
- Regular Service Meetings: Cheops organised operational meetings to discuss progress, future plans and how to optimise the collaboration.
Result
- The transition to Cheops’ Managed Services was completed within a few weeks. This partnership provides Wilms with the flexibility to scale in line with growing business needs, such as expanding production capacity and opening new offices.
- Cheops’ Managed Services adapt to the environment as it evolves, without the need for complex adjustments or major investments.
- The shared corporate culture and efficient communication have led to a sustainable partnership in which Cheops serves as an important sounding board for future IT developments.
- Thanks to constant monitoring, Wilms has a more stable IT environment, which is essential for its automated processes.
- Wilms enjoys greater business continuity and can focus on its core activity: innovating and further improving the company’s core processes. This helps Wilms strengthen its competitive position.
The stability and uptime of our IT systems are essential to the continuity of our business.
- Yannick Philippaerts, Innovation Manager at Wilms