Case: VAB develops services based on proactively managed IT infrastructure

VAB is mainly known for its breakdown assistance services. As you would expect, VAB staff have to be ready at all times: no one likes to be left waiting by the side of the road. This means that the central alarm center depends on an extremely reliable IT infrastructure. This reliability is also essential for VAB’s other business area, such as the driving school and the diagnosis centre.

 

Both private individuals and companies are customers at VAB – and they all expect to receive flawless service. Which is why VAB outsourced the management of its IT network, firewalls, storage and Wi-Fi to Cheops. This includes proactive management and constant monitoring. It’s a great deal, because VAB doesn’t have to invest itself in specialist know-how, which means it can focus on customer service, internal support and IT projects.

Read the full customer case here