IT is more than an operational service: it is a strategic lever for growth. Cheops combines human expertise, robust governance, and the Cheops platform to make your IT environment stable, scalable, and predictable. How do we turn this vision into concrete actions?
We achieve this by linking human leadership with advanced technology. This allows us to identify future IT needs early and align investments with your long-term ambitions. Standardized processes, data-driven insights, and our proactive platform together form a solid foundation for your IT strategy.
From Deep Insight to Strategic Planning
Every collaboration begins with a thorough onboarding process that maps out strategic objectives, risks, and operational priorities. Your dedicated Service Delivery Manager (SDM) acts as an independent advisor and orchestrator of the Managed Services organization, safeguarding both operational execution and strategic direction.
In addition to human expertise, the Cheops platform plays a crucial role. It monitors thousands of data points, detects trends, and automatically intervenes where necessary. This creates a solid basis for decisions on lifecycle, capacity, and risk management.
Continuous Steering and Quality Assurance
Your IT environment is monitored through three governance levels by a dedicated SDM:
- Operational Oversight and Escalation Management
The SDM continuously monitors SLA performance, analyzes incidents, and ensures immediate corrective action. The Cheops platform supports this approach by detecting deviations early and, in many cases, autonomously executing corrective actions—preventing potential issues before they impact daily operations.
- Monthly Review Meetings
Operational insights enriched with platform data, trend analyses, and anomaly detection are linked to business priorities every month. Incidents, patterns, and emerging needs lead to concrete improvement actions that structurally enhance reliability.
- Quarterly Risk Management Reports
Each quarter, a data-driven report is delivered with performance indicators, trends, risks, and license insights. The SDM interprets this data and advises on optimizations. Thanks to the platform, inefficiencies or risks in configurations, patching, and security become visible faster—delivering direct financial and compliance benefits.
Annual Strategic and Technical Review
Once a year, Cheops organizes an integrated strategic and technical evaluation of the entire IT environment. During this meeting, the client’s senior management and Cheops’ leadership discuss the IT master plan, investment roadmap, innovation opportunities, and strategic collaboration. This ensures technology choices remain closely aligned with business strategy, risk management, and growth objectives. The meeting also serves as an additional escalation level for structural issues.
In parallel, IT experts conduct a technical audit of infrastructure and security, including lifecycle management, configurations, and licenses. Findings are supplemented with analyses from the Cheops platform, which continuously records deviations, bottlenecks, and improvement opportunities. This results in a comprehensive view of operational efficiency, stability, and potential cost optimizations.
The combined review leads to concrete recommendations that make the IT environment safer, more efficient, and future-proof—while keeping overall cost structures under control.
Certainty Through Standardization, Expertise, and Technology
Cheops’ services are built on standardized processes, certified best practices, and a uniform quality approach. New employees are onboarded through fixed procedures to ensure their first day is efficient and secure. Our IT experts have years of experience, receive continuous training, and work according to the highest industry standards.
The Cheops platform acts as an accelerator: through deep monitoring, automated corrections, and predictive analytics, IT environments become even more stable, achieving a level of proactivity that is impossible manually.
This combination of expertise and technology guarantees reliability, scalability, and consistent quality. Our governance approach and strategic guidance fit seamlessly with organizations of any size, allowing them to focus entirely on value creation and core activities.
Cheops as an Official VLAIO Cybersecurity Partner
Cybersecurity is an essential part of a future-proof IT strategy. As an official VLAIO Cybersecurity Partner, Cheops helps Flemish businesses strengthen their digital resilience in a structural way. Through the VLAIO Cybersecurity Improvement Program, SMEs can receive up to 50% subsidy, and non-SMEs under the NIS2 directive can receive 35%.
This program begins with a thorough analysis of your current security and results in a practical action plan to reduce risks and ensure compliance. Cheops combines strategic IT guidance with financial benefits—so your organization becomes not only secure but also cost-efficient.
Interested in an Analysis of Your Current IT Environment?
Cheops ensures your IT security is fully in order, so you never have to worry.