If you are someone who is ready to take on any challenge and enjoys stepping out of your comfort zone, then Cheops is the right place for you. At Cheops you will find a community of driven and committed people. The ideal place to give your career a boost.
What do you do as a Service Delivery Manager?
As a Service Delivery Manager you are responsible for the satisfaction of our customers and the quality of the services we deliver. You act as a central and trusted advisor for the client, providing them with proactive ideas about the right IT & Business Technology solutions in collaboration with our internal teams.
You ensure that you know your customer inside out by understanding their needs and expectations, so that the right services are translated into implementation by the internal Cheops team. You also monitor the financial health of contracts in your client portfolio.
You are responsible for monitoring, analysing and adjusting operational services in accordance with the agreed SLAs. You keep track of the quality of the services and ensure compliance with the agreements made. You monitor, report and discuss the results with the customer and internal departments on a regular basis.
You keep your finger on the pulse with regard to customer satisfaction and you set up concrete actions for optimisation. You strive for continuous improvement in working methods, processes and procedures.
You coordinate the activities between the various internal and external parties in the event of critical incidents and you involve the relevant stakeholders in a timely manner.
You immerse yourself in the context of the customer and try to identify opportunities for the wider commercial offering of Cheops.
Client Centricity is your passion. You build customer relationships and maintain them by showing an understanding of the business and the challenges that our customers experience.
- You have strong communication skills and know how to switch between all levels (managers, CxO level, IT & business management, etc.).
- Min 3 to 5 years' experience in a similar position.
- Knowledge of ITIL methodology.
- Analytical mindset with a hands-on approach.
- You can provide the customer with proactive ideas and you are 100% committed to always creating a win-win.
- Strategic insight and a natural feel for opportunities.
Are you also ambitious by nature like Cheops?
Through our many years of experience, Cheops has grown into a quality label in IT & Business Technology Services. You will join a team that is guided by a clear vision of the future and where we always go the extra mile for our customers. We continually push our boundaries. Do you also share this drive to move forward together? Then apply today.
Dynamic people deserve dynamic benefits
Do you want to unlock the full potential of your knowledge and continue to grow in your job? Then our personal development plan is perfect for you. You will get the time and space for training, so that you become even better. Together we choose the project that best fits your ambitions and expectations and actively guide you.
On top of an attractive salary package you will also receive:
- Variety of trainings tailored to your ambitions
- A challenge in a rapid growth company with career opportunities
- Extra-legal benefits such as hospitalisation & group insurance
- A premium company car
- Fun with the Cheops Event Team